Privacy Policy

1. Who We Are

Metricores Pvt. Ltd. (trading as "Metricores") is a digital marketing agency registered in Bengaluru, Karnataka, India. Our registered address is 26/27, Gowdana Palya Inner Road, Bangalore South, Bengaluru, Karnataka 560061, India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.

2. Information We Collect

2.1 Information You Provide

• Contact & Enquiry Forms: Name, email address, phone number, company name, and message content when you submit a form on our website.
• Service Agreements: Business registration details, billing address, and payment information when you engage our services.
• Communications: Email correspondence, call recordings (with consent), and meeting notes.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, referral source, and browser type via analytics tools.
• Cookies: Session cookies, preference cookies, and analytics cookies. See our Cookie Policy for details.
• IP Address: Collected for security and fraud prevention purposes.

3. How We Use Your Information

• To respond to your enquiries and provide quotations
• To deliver the digital marketing services you have engaged us for
• To send campaign performance reports and updates
• To process invoices and payments
• To improve our website and service offerings
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Contract performance — to fulfil our service agreement with you; (b) Legitimate interests — to improve our services and communicate with prospects; (c) Legal obligation — to comply with applicable Indian laws including the Information Technology Act, 2000.

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information with:

• Service Providers: Third-party tools used to deliver our services (e.g., Google Analytics, email platforms), who are bound by data processing agreements.
• Ad Platforms: Google Ads and Meta Ads platforms when managing your campaigns — only the data necessary for campaign management.
• Legal Authorities: When required by law, court order, or regulatory authority.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client data is retained for a minimum of 7 years for accounting and legal purposes. Enquiry data from non-clients is deleted after 12 months.

7. Your Rights

Under applicable Indian data protection laws, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; withdraw consent at any time; and lodge a complaint with the relevant authority. To exercise these rights, contact us at Getconnect@metriccores.site.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Contact Us

For any privacy-related queries, contact our Data Protection Officer at Getconnect@metriccores.site or write to us at 26/27, Gowdana Palya Inner Road, Bangalore South, Bengaluru, Karnataka 560061, India.